Frequently asked questions
Orders placed by Monday at noon (EST) ship on Tuesday and typically arrive by the end of the week. Orders placed after the cutoff ship the following week.
Yes! Select "pickup" at checkout to collect your order from our farm in Newberry, SC, on Tuesdays between 4–6 PM. Use code LOCAL15 for 15% off.
Orders over $199 ship free; orders under that amount incur a $25 flat rate. A minimum order of $99 is required for shipping to ensure proper cooling during transit.
Currently, we ship to areas accessible via one-day ground transportation. We're working to expand our reach—sign up for our newsletter for updates.
We use insulated boxes with dry ice or gel packs to keep your beef cold during transit.
If it's cold to the touch, it's safe to eat. If it's warm, please email crafted@hibraubeef.com with photos of the beef, label, and packaging so we can make it right.