Question 1

When will my order ship and arrive?

Accepted Answer

Orders placed by Monday at midnight (EST) ship on Tuesday and arrive by the end of the week. Orders placed after the cutoff ship the following week.

In a hurry? Reach out for rush options.

Question 2

Do you offer local pickup?

Accepted Answer

Yes! Select "pickup" at checkout to collect your order from our farm in Newberry, SC, on Tuesdays between 4–6 PM. Use code LOCAL10 for 10% off.

Question 3

What are your shipping costs?

Accepted Answer

Orders over $199 ship free; orders under that amount incur a $25 flat rate. A minimum order of $50 is required for shipping to ensure proper cooling during transit.

Question 4

Where do you ship?

Accepted Answer

Currently, we ship to areas accessible via one-day ground transportation, which for us is roughly East of the Mississippi River. We're working to expand our reach—sign up for our newsletter for updates.

Question 5

How is the meat packaged for shipping?

Accepted Answer

We use insulated boxes with dry ice or gel packs to keep your meat cold during transit.

Question 6

What if my meat arrives thawed?

Accepted Answer

If it's cold to the touch, it's safe to eat. If it's warm, please email crafted@hibraubeef.com with photos of the beef, label, and packaging so we can make it right. We always pack our meat with enough cooling to safely handle a one day delay in transit, but we have no control over UPS or FedEx delays.

Meat that is cold but thawed is safe to refreeze and will not suffer from loss of quality due to our vacuum sealed packages. It is a common misconception that refreezing meat will hurt quality.

Frequently asked questions