top of page
-
Do you offer local pickup?Yes! Select "pickup" at checkout to collect your order from our farm in Newberry, SC, on Tuesdays between 4–6 PM. Use code LOCAL15 for 15% off.
-
What if my beef arrives thawed?If it's cold to the touch, it's safe to eat. If it's warm, please email crafted@hibraubeef.com with photos of the beef, label, and packaging so we can make it right.
-
What are your shipping costs?Orders over $199 ship free; orders under that amount incur a $25 flat rate. A minimum order of $99 is required for shipping to ensure proper cooling during transit.
-
Where do you ship?Currently, we ship to areas accessible via one-day ground transportation. We're working to expand our reach—sign up for our newsletter for updates.
-
How is the beef packaged for shipping?We use insulated boxes with dry ice or gel packs to keep your beef cold during transit.
-
When will my order ship and arrive?Orders placed by Monday at noon (EST) ship on Tuesday and typically arrive by the end of the week. Orders placed after the cutoff ship the following week.
-
Is your beef inspected?Yes, all our beef is inspected by the USDA. If you notice a bluish-green spot on your ground beef, it's from the edible ink used in the inspection stamp—completely safe to eat.
-
Do your cattle receive antibiotics or hormones?We never use antibiotics or hormones in our feed. If a cow becomes ill and requires antibiotics, it's treated under veterinary guidance and removed from our beef program.
-
What breeds of cattle do you raise?We raise a variety of breeds, including Angus, South Poll, Wagyu, Hereford, Simmental, Charolais, and Akaushi. We often crossbreed to combine the best traits of each.
-
What do your cattle eat?Our cattle graze on a diverse mix of grasses and plants like ryegrass, clover, canola, and turnip greens. We believe this variety enhances the flavor of our beef.
-
Is your packaging recyclable?Yes, both the box and liner are curbside recyclable. You can also reuse the box as a cooler.
-
Why are some items out of stock?Our beef production process takes 3–4 years from breeding to steak. Due to this, some cuts may be out of stock. Sign up for our newsletter or email us to be notified when they're available.
-
Can I return products?We do not accept returns since we can't guarantee the cold chain after delivery. If there's an issue with your order, contact us at crafted@hibraubeef.com.
-
Can I reuse the gel packs?Absolutely! Refreeze them and use them to keep items cold.
-
How do I dispose of dry ice?Allow it to evaporate in a well-ventilated area. Do not place it in a sealed container.
-
Where are you located?Our farm is in Newberry, South Carolina.
-
How can I leave a review?We appreciate your feedback! Please leave a review on Google, Bing, or Facebook.
-
Do you work with restaurants?Occasionally. We prefer partnerships with restaurants that utilize a variety of cuts, not just premium steaks.
bottom of page